Frequently Asked Questions

Our jewellery is made from 925 sterling silver. We thoughtfully select each piece for its design, quality, and everyday wearability.

Our jewellery is made in South Korea and curated in the UK, bringing together contemporary Korean design and effortless everyday styling.

Sizing information is provided on each product page. For more guidance on finding the right size, please refer to our Ring Size Guide.

Some YUNDIA rings are adjustable or one size, while others are available in a fixed size. Please check the product description before ordering.

No. Some pieces are available In Stock, while selected pieces may be offered through Pre-order.

The availability and estimated dispatch time will be shown on each individual product page.

Our weekly pre-order cut-off is Sunday at 11:59 PM (UK time). Orders placed before the cut-off will be included in our next supplier order from South Korea.

Pre-order pieces usually require approximately 7–14 working days before they are ready for dispatch. This is an estimated timeframe and may vary depending on availability.

If your order contains both in-stock and pre-order pieces, your order will be dispatched once all items are ready.

In-stock orders are normally prepared and dispatched within 1–3 working days.

Pre-order items usually require approximately 7–14 working days before dispatch.

You’ll receive a confirmation email with tracking details where available once your order has been dispatched.

We offer FREE UK delivery on orders over £50.

For orders under £50, available delivery options and charges will be shown at checkout.

Yes. YUNDIA ships to selected international destinations.

Available destinations and shipping options will be shown at checkout. If your country or region is available to select at checkout, delivery is currently available to that destination.

International shipping costs vary depending on the destination and delivery service.

The available shipping options and exact cost will be calculated and shown at checkout before you place your order.

International delivery times vary depending on the destination and shipping service selected at checkout.

Please note that estimated delivery times begin after your order has been dispatched and do not include processing or pre-order time.

Customs clearance may occasionally cause additional delays outside of our control.

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless these charges are collected at checkout, they are the responsibility of the recipient and are not included in the product price or shipping charge paid to YUNDIA.

Customs requirements vary by country, so we recommend checking your local customs requirements before placing an order.

Where tracking is available for your selected delivery service, tracking details will be sent to you once your order has been dispatched.

Occasional delivery delays can occur, particularly during busy periods, customs clearance or while your parcel is with the delivery provider.

Please check your tracking information first. If your parcel appears to be significantly delayed or lost in transit, contact us, and we’ll help investigate.

If you change your mind, you may notify us that you wish to return an eligible order within 14 days of receiving it.

Please refer to our Returns & Refunds Policy for full return conditions and instructions.

Yes. Eligible international orders can be returned in accordance with our Returns & Refunds Policy.

For change-of-mind returns, customers are responsible for international return postage. Please contact us before returning an item so that we can provide the appropriate return instructions.

We currently do not offer direct exchanges.

If you would like a different size or style, you can return the original item if eligible and place a new order.

If you need to cancel or change an order, please contact us as soon as possible at contact@yundia.co.uk.

We’ll do our best to help, but once an order has been processed or dispatched, we may not be able to make changes or cancel the shipment.

Sterling silver can naturally tarnish over time.

To keep your jewellery looking its best, avoid prolonged contact with water, perfume, lotions and household chemicals.

When you’re not wearing your jewellery, store it somewhere cool and dry, ideally in its original pouch or packaging. You can gently polish sterling silver with a soft jewellery polishing cloth when needed.

We recommend removing your jewellery before showering, swimming or exercising. This helps maintain its finish and appearance for longer.