Refund policy

We hope you love your YUNDIA pieces. If you change your mind, you may notify us that you wish to return your order within 14 days of receiving it.

Once you have notified us, you must return the item(s) to us within a further 14 days.

Items should be returned unworn, unused and in their original condition, with any packaging, tags or product cards included where possible. You may handle an item only as reasonably necessary to inspect it, as you would in a shop.

For change-of-mind returns, customers are responsible for return postage.

To request a return, please contact us at contact@yundia.co.uk with your order number and details of the item(s) you would like to return. We’ll then provide you with return instructions.

Please contact us before sending your return so that we can provide the correct return instructions.

Earrings & Pierced Jewellery

For hygiene reasons, earrings and other pierced jewellery supplied in sealed hygiene or protective packaging cannot be returned once the seal has been opened or removed, unless the item is faulty or not as described.

Faulty, Damaged or Incorrect Items

Please check your order when it arrives. If an item is faulty, damaged, not as described or incorrect, please contact us as soon as possible at contact@yundia.co.uk, including your order number and photos where appropriate.

We’ll review the issue and arrange an appropriate remedy in accordance with your consumer rights. If a return is required because an item is faulty, damaged, not as described or incorrect, reasonable return postage costs will be covered by us.

This policy does not affect your statutory rights.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please return the original item if eligible and place a new order.

Refunds

Once we receive your return, we’ll inspect the item and process any refund due to your original payment method.

Where you exercise your statutory right to cancel an online order, refunds will be made without undue delay and no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that you have sent them back.

If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

If you cancel and return your entire order, the cost of our standard delivery service will also be refunded.

If you chose an express or upgraded delivery service, any additional amount paid above the cost of our standard delivery service is non-refundable.

Customers are responsible for return postage for change-of-mind returns unless otherwise required by law.

International Returns

International customers should contact us at contact@yundia.co.uk before returning an item so that we can provide the appropriate return instructions.

Unless the item is faulty, damaged, incorrect or otherwise required by applicable law, customers are responsible for the cost of international return postage.

We recommend using a tracked return service, as the parcel remains the customer’s responsibility until it reaches us.

Please note that customs duties, import taxes or other charges associated with an international order may be handled differently depending on the destination and applicable law. If applicable, you may need to request any refund of these charges from the relevant customs authority or through the original delivery arrangement.

Delivery Issues

If tracking shows that delivery has been attempted, or that your parcel is awaiting collection or being held at a local depot, please get in touch with the relevant delivery service to arrange redelivery or collection.

If your parcel appears to be lost in transit, please contact us at contact@yundia.co.uk so we can assist with the next steps.