Shipping policy

Order Processing

In-stock orders are normally prepared and dispatched within 1–3 working days.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, we are unable to cancel or stop the shipment. If your order has already been dispatched, you may return eligible items after receiving them in accordance with our Returns & Refunds Policy.

Pre-Orders

Selected YUNDIA pieces may be available for pre-order.

Our weekly pre-order cut-off is Sunday at 11:59 PM (UK time). Orders received before the cut-off will be included in our next supplier order from South Korea.

Pre-order pieces usually require approximately 7–14 working days before they are ready for dispatch. This is an estimated timeframe and may vary depending on availability.

If your order contains both in-stock and pre-order pieces, all items will be dispatched together once the pre-order pieces are ready. This means the entire order may take approximately 7–14 working days to be dispatched.

UK Delivery

We send all UK orders via Royal Mail.

We offer FREE UK delivery on orders over £50.

For orders under £50, delivery charges and available shipping options will be shown at checkout.

Estimated delivery times begin from the date your order is dispatched and do not include processing time.

International Delivery

We ship to selected international destinations. Available destinations, shipping methods, estimated delivery times, and charges will be shown at checkout.

International delivery times are estimates and may vary depending on the destination, customs clearance and the local delivery provider.

Please ensure that your delivery address is complete and accurate before placing your order. YUNDIA cannot be responsible for delays or failed delivery caused by incorrect or incomplete address information provided at checkout.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless these charges are collected at checkout, they are the responsibility of the recipient and are not included in the product price or shipping charge paid to YUNDIA.

Customs requirements and charges vary by country, so we recommend checking your local customs authority for further information before placing an order.

Customs clearance may occasionally cause delays that are outside YUNDIA’s control.

Delayed or Missing Orders

Occasional delivery delays may occur during busy periods, customs clearance, or while your parcel is with the delivery provider.

For UK orders, if tracking shows an attempted delivery or that your parcel is awaiting collection, please contact Royal Mail to arrange redelivery or collection.

For international orders, please refer to your tracking information and contact the relevant local delivery provider where appropriate.

If your parcel appears to be lost or is significantly delayed, please get in touch with us, and we’ll help investigate.