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Returns & Refunds

We hope you love your YUNDIA pieces. If you change your mind, you may request a return within 14 days of receiving your order.

Items must be returned unworn, unused and in their original condition and packaging, with any tags or product cards included.

For change-of-mind returns, customers are responsible for return postage.

To request a return, please get in touch with us at contact.yundia@gmail.com with your order number and details of the item(s) you would like to return. We’ll then provide you with return instructions.

Please get in touch with us before sending anything back, as returns sent without prior notice may not be accepted.

Earrings & Pierced Jewellery

For hygiene reasons, earrings and other pierced jewellery cannot be returned if their hygiene seal or protective packaging has been opened or removed, unless the item is faulty or not as described.

Faulty, Damaged or Incorrect Items

Please check your order when it arrives. If an item is faulty, damaged or incorrect, please get in touch with us as soon as possible at contact.yundia@gmail.com, including your order number and photos where possible.

We’ll review the issue and arrange an appropriate replacement or refund. If a return is required, reasonable return postage costs will be covered by us.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please return the original item if eligible and place a new order.

Refunds

Once we receive your return, we’ll check the item and process any approved refund to your original payment method.

Please allow up to 10 business days for the refund to appear in your account after it has been processed.

If you cancel and return your entire order, your original standard delivery charge will also be refunded.

If you chose an express or upgraded delivery service, any additional delivery cost above our standard delivery rate is non-refundable.

Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

Delivery Issues

If tracking shows that delivery has been attempted, or that your parcel is awaiting collection or being held at a local depot, please get in touch with the relevant delivery service to arrange redelivery or collection.

If your parcel appears to be lost in transit, please get in touch with us at contact@yundia.co.uk so we can assist with the next steps.